Generative AI Adoption

As AI adoption accelerates, with 87% of companies already developing, piloting, or deploying generative AI solutions, the demand for tailored approaches is rising. While 60% of companies see AI as a top priority, only 35% have a clear strategy for driving real business value, highlighting the need for customized solutions. Many are opting to develop custom AI products or integrations because off-the-shelf tools often fall short in addressing specific business requirements. This trend underscores the importance of building or tailoring AI solutions that align closely with organizational goals, ensuring AI investments lead to meaningful outcomes.

What does Custom AI Products mean?

At Rightpoint, we understand that creating meaningful value and driving adoption hinges on delivering a holistic experience. We recognize a gap between the potential of AI technologies and the specific needs of businesses. Custom AI products are our answer to this challenge. By focusing on the customization and seamless integration of multiple technologies, we ensure that AI solutions are tailored to meet your unique business needs, bridging the gap between standard use cases and real-world application.

Clients commonly come to us to answer the following questions:

• How can we quickly prototype high-value use cases?

• What are the capabilities that resonate the most with our customers and/or employees?

• How can we customize, integrate or add Generative AI to enable a specific use case?

To answer these questions, we offer a menu of options that our clients can mix and match to meet their needs:

1. Knowledge AI & Retrieval-Augmented Generation (RAG)

Retrieval-Augmented Generation (RAG) is an AI framework that combines large language models (LLMs) with external knowledge bases or data sources to improve the quality, accuracy, and relevance of AI-generated responses. To simplify it, current LLMs can only answer questions on the data they are trained on (public information). RAG allows you to get answers on your corporate data (private information).

Unlock the full potential of your organization’s data with our Knowledge AI and Retrieval-Augmented Generation solutions. By integrating retrieval-augmented generation, we enhance the performance of AI models by providing them with real-time, relevant information from your enterprise knowledge sources. Whether it’s documents, databases, or internal communications, our solutions empower employees to access precise insights faster and more efficiently, transforming data into a powerful asset for informed decision-making and productivity. One solution we have in this category to explore further is Knowledge AI and Search.

2. Custom Interfaces

Bring AI closer to your users with intuitive, tailor-made interfaces. Rightpoint designs and builds custom interfaces that seamlessly integrate AI capabilities into your existing workflows and systems. Whether through web, mobile, or desktop applications, our interfaces are built to enhance user experience, ensuring that the power of Generative AI is easy to use and accessible to everyone in your customer base or organization. Our focus is on creating solutions that are impactful for your business by driving engagement and adoption while offering flexibility and scalability.

3. Custom Integration

Transform your business processes by embedding AI deeply within your technology stack. Rightpoint’s custom integration services ensure that AI tools and platforms, including Microsoft Azure OpenAI, Gemini, and ChatGPT, work seamlessly with your existing software and infrastructure. We enable smooth data flow between applications, breaking down silos and allowing AI to automate tasks, optimize operations, and generate valuable insights. Our end-to-end integration ensures that your AI solution is both reliable and scalable. We believe the true power of generative AI is realized only with the right level of data and system integrations. We commonly see a mix of Microsoft, Salesforce, ServiceNow, and Digital Experience Platforms that require integration or augmentation with AI solutions.

Custom Integration can also bring AI to augment an existing product or device. One example case study to highlight our work is with Novva Data Centers. Novva was keen to explore how recent advances in generative AI could enhance security by detecting potential threats and enabling natural voice interactions with the robots. The aim was to improve security both internally and externally, adding another layer of complexity to the project. Novva partnered with Rightpoint to bring humans and machines together in a harmonious, secure, and efficient operational environment.

4. Intelligent Assistants

Elevate productivity with AI-powered Intelligent Assistants that offer more than just basic automation. Rightpoint builds advanced assistants that can interact naturally with users, deliver context-aware responses, and adapt to specific business needs. Leveraging platforms like OpenAI, Microsoft Copilot, and Claude AI, our assistants are designed to handle complex tasks, from customer support to project management, freeing up valuable time and resources for your teams. Whether deployed as chatbots or voice assistants, these tools enhance human capabilities by providing real-time assistance and decision support.

A Product Management Mindset

All of these solutions can seem difficult to know where to start and to achieve real value that can be measured. We follow a strong product management philosophy that blends a focus on solutions that produce the most impactful user outcomes and use cases with agile process driven development to get to decision points more efficiently, launch quicker, and pivot as we evolve in the new Generative AI era. We believe with the right process you can make rollout and adoption less complex with higher return on investment.

Learn More

Contact us for more information to see how this solution can align with your business objectives and help transform your experience.

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